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How to file a claim with us

When you experience a loss and you’re insured by Harleysville or one of our affiliated companies, call your independent insurance agent right away. However, if he or she can’t be reached, you may contact the company directly, and the way you do that depends upon the type of policy you have with us. Use these bookmarks to locate the right set of instructions.

When you call, please have your policy number and the basic information about what happened ready to provide our claims representative.

For property/casualty insurance customers (e.g., personal or commercial auto, homeowners, business, human services):

  • Call 1-800-421-3535 24/7.
  • Click here to submit your claim online. If you're filing an auto claim, you may have access to Nationwide's On Your Side Auto Repair NetworkSM. Click here to locate a shop in your area.

For flood insurance customers, either residential or business:

  • Call 1-800-421-3535 24/7.

For life insurance and annuity with Harleysville Life:

Individual life death claims
Complete the appropriate form below and return to the address listed on the top of the form.

Individual life policies
Annuity application for proceeds

Contact us with questions or concerns about individual life death claims at: or 1-800-222-1981, 8 a.m.-5 p.m. (ET) MON-THU, 8 a.m.-4:30 p.m. (ET) FRI.



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